At SARA SOAP, customer satisfaction is our priority. We carefully check and pack every order before shipping. This Return & Refund Policy explains the conditions for returns, replacements, and refunds.
SECTION 1 – RETURN POLICY
Due to hygiene and personal care product safety reasons, we do not accept returns for used or opened products.
Returns or replacements may be accepted only in the following cases:
Product received is damaged during delivery
Wrong product received
Manufacturing defect in the product
Missing items from the order
Customers must contact us within 48 hours of receiving the order to request a return or replacement.
SECTION 2 – RETURN REQUIREMENTS
To be eligible for a return or replacement:
Product must be unused and unopened
Original packaging must be available
Order details must be provided
Clear images/videos of the issue may be required
Products without proper proof or information may not be eligible for replacement.
SECTION 3 – NON-RETURNABLE ITEMS
The following items cannot be returned or exchanged:
Used products
Opened skincare or personal care products
Products damaged due to customer misuse
Orders placed with incorrect customer details
SECTION 4 – REFUND POLICY
Once your return request is approved, we will initiate the refund process.
Refunds will be processed through the original payment method used during purchase.
The refund amount may take 5-7 business days to reflect in your bank account, depending on your payment provider.
SECTION 5 – REPLACEMENT POLICY
If you receive a damaged or incorrect product, we may provide a replacement after verification.
Replacement approval depends on product availability and the condition of the received product.
SECTION 6 – CANCELLATION POLICY
Orders can be cancelled only before they are shipped.
Once an order has been dispatched, cancellation requests cannot be accepted.
SECTION 7 – SHIPPING CHARGES
Shipping charges are non-refundable unless the product received was incorrect, defective, or damaged due to our mistake.
SECTION 8 – HOW TO REQUEST A RETURN OR REFUND
To request a return, replacement, or refund, please contact us with:
Order ID
Registered mobile number
Reason for request
Product images/videos (if required)
Contact Details:
Email: infogharsoaps@gmail.com
SECTION 9 – CONTACT US
For any questions regarding returns and refunds, contact:
SARA SOAP
Email: infogharsoaps@gmail.com
Website: https://yourwebsite.com
Customer Support: +91-XXXXXXXXXX
Thank you for choosing SARA SOAP. We appreciate your trust and are committed to providing quality products and service.